Maintenance Plans
Terms & Conditions
Last updated September 30, 2026
Maintenance plans are offered in one-year (1), three-year (3), and five-year (5) contract terms, depending on the plan selected.
The selected contract term begins on the service start date and continues for the full term unless terminated in accordance with these terms.
Payment Options
Prepaid (Lump-Sum Contracts)
- Prepaid contracts require payment of the full contract amount in a single lump sum at the time of enrollment.
- Prepaid contracts may include discounted pricing.
- All prepaid amounts are non-refundable once services begin, except as required by law.
Monthly Billing
- Monthly billing is available for all plans unless otherwise stated.
- Monthly rates may differ from prepaid contract rates.
- Monthly payments are billed in advance.
- Monthly plans are not eligible for multi-year or prepayment discounts.
Cancellations & Early Termination
Prepaid Contracts
- Prepaid contracts may not be canceled for a refund once the contract term has begun.
- Early termination does not relieve the client of payment obligations for the full contract term.
Monthly Billing
- Monthly plans may be canceled with 30 days’ notice.
- Services will continue through the end of the final paid billing period.
- Any outstanding balances must be paid prior to termination.
Property Sale / Maintenance Plan Transfer
Service Scope
Maintenance services are limited to the scope of the selected plan. Services outside the plan scope may require additional fees or a separate agreement.
Maintenance services do not guarantee prevention of all failures, outages, or issues.
Service Suspension
Failure to maintain payment may result in suspension or termination of services until the account is brought current.
Auto-Renewal
Unless otherwise stated, contracts automatically renew at the end of the term on a month-to-month basis at the then-current standard monthly rate. Clients may opt out of renewal by providing notice prior to the renewal date.
Limitation of Liability
To the fullest extent permitted by law, the Company’s total liability related to maintenance services shall not exceed the amount paid by the client in the preceding twelve (12) months.
Agreement Acceptance
By enrolling in a maintenance plan, the client agrees to be bound by these terms. Maintenance plans must be purchased by the owner of record of the property.
Basic Pump-Out Plan by Drainfield Solutions: renewal and cancellation
This section is for the Basic Pump-Out Plan only. The month-to-month renewal and the 30-day cancellation wording elsewhere on this page apply to our other maintenance plans. They do not apply to the Basic Pump-Out Plan.
- Term. The plan is a 1-year term. Each plan year is a 12-month commitment. We do not offer a multi-year or prepaid term.
- Payments. When you enroll, we set up two recurring payments: $39.35 per month, and the $293.55 Site Visit and Activation Fee each plan year ($765.75 per plan year). Your plan is not active until both the first $39.35 payment and the $293.55 fee have been paid ($332.90 in total).
- Payment processing. The plan prices include payment processing, so there is no separate card fee, and the price is the same however you pay.
- Automatic renewal. After the first plan year, the plan renews automatically for another 12 months. The $293.55 Site Visit and Activation Fee is charged again, and the $39.35 monthly payments continue, unless you stop the renewal before the renewal date.
- Renewal notice. We email you a notice 60 days before each renewal. It states that the plan renews automatically unless you stop it, the charges, the date by which you must act to stop the renewal, how to stop it (online with the Stop my renewal form, by email to info@drainfieldsolutions.com, or by phone), and includes a copy of the plan terms and a direct link to the form.
- Stopping the renewal. Use the Stop my renewal form on our Basic Pump-Out Plan Terms page, email info@drainfieldsolutions.com, or call (804) 633-1808 or contact our office, at any time before your renewal date. All of these work the same. Your renewal is stopped when we receive your request, and we email you to confirm. Your plan ends at the end of the current plan year, and it does not renew. Your remaining monthly payments for that plan year are still due, and no further charges are made after that.
- No refunds during the plan year. We do not cancel the plan or refund payments during a plan year, except where the law requires otherwise.
- If the plan ends early, the entire price of that plan year is due, less what you have paid. If we never performed your inspection or pumpout, we credit against the amount due the cost to us of the service we did not perform. If the law gives you a right to cancel or to a refund, we follow the law.
- Full terms. Read the full Basic Pump-Out Plan Terms.