Privacy Policy

Last updated July 14, 2026

Drainfield Solutions is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information from you when you interact with our website:

Personal Identification Information: Name, email address, phone number, and postal address when you fill out contact forms or request service.
Technical Data: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
Service Information: Details regarding your requests for septic services, such as maintenance, repairs, or inspections.

2. How We Use Your Information

We use the information collected for the following purposes:

To Provide Services: To respond to your inquiries, process service requests, and offer maintenance or inspection services.
Communication: To contact you with service-related information, appointment confirmations, and follow-ups.
Website Improvements: To analyze usage trends, improve site performance, and enhance the user experience.
Marketing: With your consent, we may send you promotional offers or updates about our services.

We will never sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve our website’s functionality and to enhance your experience. Cookies help us remember your preferences, analyze traffic, and customize content.

Necessary Cookies: Required for basic site functionality.
Analytical Cookies: Help us understand how users engage with our site.
Advertising Cookies: May be used to deliver relevant advertisements to you, with your consent.

You can disable cookies through your browser settings, but this may affect the functionality of the website.

4. How We Protect Your Information

We implement various security measures to ensure the protection of your personal information. These include secure servers, encryption technologies, and strict access controls.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Sharing Your Information

We may share your personal information with trusted third parties, such as:

Service Providers: To assist in delivering our services, including payment processors and customer support tools.
Legal Compliance: If required by law, to comply with legal obligations or respond to government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

All third parties must comply with this Privacy Policy and are obligated to keep your information secure.

6. Your Data Rights

You have the following rights regarding your personal data:

Access and Correction: You may request access to the personal information we hold about you and correct any inaccuracies.
Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe link in emails or by contacting us directly.

7. SMS Communications

If you voluntarily opt in to receive text messages from Drainfield Solutions, we may use the mobile phone number you provide to send service-related and customer care communications. These messages may relate to service requests, estimates, appointment scheduling and reminders, proposal follow-up, service updates, and customer support. Text messages to Drainfield Solutions field staff are covered separately under Field Staff Text Messages.

SMS consent is obtained separately and affirmatively, such as by selecting an optional, unchecked consent box on one of our website forms. Providing a mobile phone number or submitting a form does not, by itself, constitute consent to receive text messages. Consent to receive SMS messages is not a condition of purchasing any products or services.

Message frequency varies based on your service request and interactions with our team, up to 8 messages per month. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact Drainfield Solutions at (804) 633-1808 or info@drainfieldsolutions.com.

We do not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties, affiliates, or lead generators for marketing or promotional purposes.

Mobile phone numbers and SMS consent information may be disclosed only to service providers that help us operate and deliver our text messaging program, when required by law, or as otherwise necessary to protect our legal rights. These service providers may use the information only to perform services on our behalf and may not use it for their own marketing or promotional purposes.

For additional details regarding the Drainfield Solutions text messaging program, please review the SMS Communications section of our Terms & Conditions.

7A. Field Staff Text Messages

This section applies only to Drainfield Solutions, LLC’s own field technicians (all W-2 employees). It is separate from the customer text messaging program described in Section 7 above.

Drainfield Solutions, LLC sends work-related text messages to its field technicians from +1 (804) 599-4093. These messages cover job assignments, job-site questions, schedule changes, and requests for job photos. We do not send marketing messages, customer messages, or third-party links through this program.

How technicians opt in: Each technician opts in one way only, by signing the Drainfield Solutions Field Staff Text Message Consent form electronically through Docusign. The company sends the form when a technician is hired, or once at launch of the tech line for current technicians. The technician types in the mobile number at which they want to receive texts and signs. The form states: “I agree to receive work-related text messages from Drainfield Solutions, LLC at the number above about job assignments, job-site questions, schedule changes and job photo requests. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Consent is not a condition of employment.” The signed form and its Docusign completion record are kept in the employee’s personnel file. A technician who has not signed is not texted and is contacted by phone instead.

Message frequency varies with workload. Msg & data rates may apply.

Reply STOP to opt out, START to opt back in, or HELP for help. You can also reach the office at (804) 633-1808 or info@drainfieldsolutions.com, Monday through Friday, 7:30 AM to 5:00 PM ET.

We do not sell, rent, trade, or share field staff mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. These numbers may be disclosed only to service providers that help us deliver work text messages, when required by law, or as needed to protect our legal rights. See Field Staff Text Messages in our Terms & Conditions for full program terms.

8. Retention of Data

We retain your personal information for as long as necessary to provide our services or as required by law. Once your information is no longer needed, we will securely dispose of it in accordance with our data retention policies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any external websites you visit.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any changes will be posted on this page. We encourage you to review this policy regularly.